Terms and Conditions

Last updated: December 01, 2024

Welcome to Customer Care Center! These Terms and Conditions (“Terms”) govern your access to and use of our website and services provided by Firstview Smart Solution (“Company”, “We”, “Us”, or “Our”). By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

Definitions
Company (referred to as “We”, “Us”, or “Our”) refers to Firstview Smart Solution, owned by Imran Khan K.
Service refers to the website, Customer Care Center (https://www.customercarecenter.in/), and the home appliance services we provide.
Website means the website provided by the Company, accessible at https://www.customercarecenter.in/.
User, “You”, “Your” refers to anyone who visits or uses the website or avails the services.
Home Appliance Services refers to the services offered by the Company, including but not limited to Washing Machine Repair, LED TV Repair, Microwave Oven Repair, and Refrigerator Repair in Bengaluru.
Agreement to Terms
By accessing our website and using our services, you agree to be bound by these Terms. These Terms apply to all visitors, users, and others who access or use our services. If you disagree with any part of the Terms, you may not access the service.

Services Provided
Firstview Smart Solution provides doorstep home appliance services including:

Washing Machine Repair
LED TV Repair
Microwave Oven Repair
Refrigerator Repair
Our services are available in Bengaluru, and we offer high-quality repair and maintenance solutions for your home appliances.

Use of the Website and Services
Eligibility
To use our services, you must be at least 18 years old or have the consent of a parent or guardian. By accessing or using our website and services, you represent and warrant that you are eligible to do so.

Account Registration
While registering on our website is not mandatory for all services, you may be required to provide certain personal details when booking services. You agree to provide accurate, complete, and updated information during registration and use of our services.

Bookings and Appointments
To book a service, you may use the online booking feature on our website or contact us directly. By making a booking, you agree to the terms, and our team will schedule a technician to visit your location. You may be required to provide access to the appliance for repairs and maintenance.

Payment Terms
Payment Methods:
Payment for services can be made through multiple methods such as cash, credit card, or other electronic payment systems available at the time of service.

Pricing:
Prices for services are as displayed on the website or communicated to you at the time of booking. Any additional charges will be discussed and agreed upon before the service is rendered.

Refunds:
Refunds for services are subject to the terms of our refund policy. If you have an issue with the service provided, please contact us directly, and we will work to resolve it as per our refund policy.

Intellectual Property
All content on our website, including text, images, logos, graphics, and videos, is the property of Firstview Smart Solution and is protected by copyright, trademark, and other laws. You may not use, modify, or reproduce any content from our website without prior written permission from the Company.

Images on the Website
Please note that all images shown on this website are intended for representation purposes only. The actual appliance services may differ from the images shown, depending on the specific issue with the appliance.

Privacy Policy
Your use of our services and website is also governed by our Privacy Policy. For detailed information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.

Disclaimers
Limitation of Liability:
While we aim to provide high-quality services, Firstview Smart Solution does not guarantee that our services will be error-free or uninterrupted. We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

Service Interruptions:
We are not responsible for delays or failure to perform our services due to circumstances beyond our control, such as force majeure, technical issues, or acts of nature.

Third-Party Services:
Our website may contain links to third-party websites for advertisement or informational purposes. We do not control or endorse the content of third-party websites, and we are not responsible for their privacy practices or content.

Advertising:
We advertise our services through Google Ads to reach potential customers. By using Google Ads, we may collect certain information, such as cookies or data from third-party sources, to assist in advertising and improving our services.

Representation of Images:
Please note that all images shown on our website are intended for representation purposes only. The actual appliance services may differ from the images shown, depending on the specific issue with the appliance.

Modification of Terms
Firstview Smart Solution reserves the right to modify, update, or change these Terms at any time. We will notify users of significant changes through email or a prominent notice on our website. By continuing to use our website and services after any changes are made, you accept and agree to the modified Terms.

Termination
We reserve the right to suspend or terminate your access to our website and services if you violate any terms or engage in unlawful activity. Upon termination, all rights granted to you under these Terms will immediately cease.

Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the jurisdiction of the courts located in Bengaluru, Karnataka, India.

By visiting our website: Customer Care Center
By phone: 8050068299
By email: info@customercarecenter.in
Address: Ground Floor No 17 property no 86 Kadugonahalli, Shahin Taj 17th Cross, Bangalore, Karnataka 560045
These Terms and Conditions govern your use of the website and services provided by Firstview Smart Solution. Please read them carefully and keep them for future reference.